Privacy Policy

Last Updated: December 2025

At BestBalls Australia ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.bestballs.com.au (the "Site"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

Information We Collect

Information You Provide Directly

We may collect information that you voluntarily provide to us when you:

  • Contact us through our contact form
  • Subscribe to our newsletter (if applicable)
  • Participate in surveys or promotions
  • Interact with our content

This information may include your name, email address, and any other information you choose to provide.

Information Collected Automatically

When you visit our Site, we may automatically collect certain information about your device and usage, including:

  • Browser type and version
  • Operating system
  • IP address (anonymised where possible)
  • Pages visited and time spent on pages
  • Referring website addresses
  • Geographic location (country/region level)

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our website
  • Improve, personalise, and expand our website
  • Understand and analyse how you use our website
  • Develop new products, services, features, and functionality
  • Respond to your comments, questions, and requests
  • Send you technical notices and support messages
  • Detect, prevent, and address technical issues

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data that are stored on your device.

Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Preference Cookies: Remember your settings and preferences

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Third-Party Services

Amazon Associates Program

BestBalls Australia is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.au. When you click on Amazon product links on our Site, Amazon may collect information about your browsing and purchasing behaviour. Please refer to Amazon's Privacy Notice for more information about their data practices.

Analytics

We may use third-party service providers to monitor and analyse the use of our Site. These services may collect information about your use of our Site, including your IP address, browser type, pages visited, and time spent on those pages.

Data Security

We implement appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights Under Australian Privacy Law

Under the Australian Privacy Act 1988 (Cth), you have certain rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you
  • Correction: You can request that we correct inaccurate or incomplete personal information
  • Complaint: You can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

To exercise these rights, please contact us using the details provided below.

Children's Privacy

Our Site does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

Links to Other Websites

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Through our Contact Page
  • By email: privacy@bestballs.com.au